Thank you for using Piggycell!

If you have any issues, check out our FAQ or contact our support team. We’re here to help make things right.

FAQ

Malfunction / Damage / Loss

Rental / Return

Payment / Refund

Need quick help from customer support?

If you’re experiencing issues like a failed return, a missing power bank after payment, or a faulty device, please contact our customer support team with the following details for faster assistance:

1. Usage Time – When you rented and returned the power bank (Korea Standard Time)
2. Location – Where you rented or returned the power bank (please be specific)
3. Payment Method – e.g., PayPal, Alipay, etc.
4. Proof of Payment – Screenshot of the payment confirmation (required), and payment time

Send this information to [email protected], and our team will review your case and assist you as quickly as possible.

※ Providing accurate details helps us resolve your issue faster. Thank you for your understanding!

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Customer Support

• Email: [email protected] (Inquiries can be submitted 24/7; responses are provided during business hours)
• Phone: +82 1644-5773 (Available from 09:30 to 22:00 KST)
• KakaoTalk Channel: ‘충전돼지’

For inquiries outside of business hours, please leave a message via email or KakaoTalk. We will prioritize your request and respond on the next business day.

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