1. The power bank is not working.


2. I lost the power bank.


3. The power bank isn’t charging.

  1. Press the POWER button once (located on the side of the power bank).
  2. If it still doesn’t charge, please return it and rent a new one.
  3. Report the issue to customer support for review and guidance.

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Customer Support

For inquiries outside of business hours, please leave a message via email or KakaoTalk. We will prioritize your request and respond on the next business day.

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